Refund policy

At Orrari, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns for eligible items within 30 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Include all accessories, manuals, and original contents.
  • Not be marked as a final sale or non-returnable item.

Before returning any product, please contact our customer support for return authorization.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Personalized or custom-made products
  • Perishable goods
  • Intimate or hygiene products
  • Items marked as Final Sale
  • Products damaged due to misuse or improper handling

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the damage or incorrect item

We will review your request and, if approved, provide a replacement or refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Customers are responsible for return shipping costs unless otherwise stated.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the item meets our return eligibility requirements.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, please contact our customer support with your order details.

Lost Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier first.

If further assistance is required, our support team will help investigate the issue.